FAQ's

Yes, we work with all major insurance companies. If you're unsure whether your provider covers a specific repair, give us a call and we’ll walk you through what’s covered and what your next steps should be.

Yes, same-day appointments are often available. Give us a call and we’ll do our best to get you in quickly.

If your insurance policy includes rental coverage, we can coordinate with the provider to arrange a rental for you.

You have the legal right to choose your repair shop. Even if your insurance company suggests a specific location, you’re under no obligation to use it. We can work with all insurers, even if they initially recommend a different shop.

We recommend calling us first, particularly if the damage is minor and you’re not sure if you should file a claim. We’ll assess the damage, explain whether filing a claim makes sense, and make sure everything is documented properly to avoid delays.

Yes. We use color-matching technology and manufacturer paint codes to ensure the repaired area blends seamlessly with the rest of your vehicle.

That depends on the extent of the damage. Damage that’s eligible for express repairs can be completed within a few days, but more serious auto accident damage may require multiple weeks. We’ll provide a timeline estimate when we inspect your vehicle.

It’s not uncommon for hidden damage to show up after we remove panels or start repairs. If that happens, we’ll notify your insurance company and submit a supplement for the additional work. We’ll also let you know if the timeline changes or if anything unexpected comes up.

That depends on your insurance policy. Some carriers only approve aftermarket or recycled parts unless you specifically request OEM. We’ll use factory-original parts when possible, and we can help you check what your coverage allows before repairs begin.

Your deductible is paid directly to us at the time of vehicle pickup. Your insurance provider will pay us directly for the rest of the repair costs.

Yes, we stand behind our work with a limited lifetime warranty. All parts and labor are covered for as long as you own the vehicle. Our warranty only covers work performed by General Collision Center, but it doesn’t cover future damage or unrelated repairs. 

No, you're not required to get more than one estimate. Your insurance company may suggest it, but legally, you can choose your shop and have them submit the estimate directly.

That depends on the damage. Even if the car looks drivable, there could be hidden issues with alignment, sensors, or structural components. If you’re unsure, it’s always safer to have it towed to a shop and inspected before driving. If needed, we can coordinate with one of our towing partners to bring your vehicle to our shop.

It’s possible, but it depends on the circumstances and your provider. Claims where you’re at fault are more likely to raise your rates, but even not-at-fault claims can sometimes have an effect. We can help you weigh your options before you file.

You can use our get a quote form to upload photos and get a free repair estimate without ever having to drive to our shop. If you are going to come in person, we do recommend making an appointment so you don’t have to wait, but walk-ins are welcome when availability allows. 

When an insurance company says your vehicle is totaled, it means the cost to repair it is close to or more than the car’s current market value. Each insurer has their own formula, but generally, if the repairs would cost 70–80% or more of what the vehicle is worth, they may decide it’s not worth fixing. If that happens, they’ll offer a payout based on the car’s pre-accident value instead of covering the repair. We’re happy to provide an estimate and help you understand where things stand before you move forward with a claim.